NIPM online, classroom and customized best industry-based training to help you stay ahead of competition in the hospitality industry. Beyond the basic catering, kitchen cuisines and drinks, production facilities and equipment reliability, communicating and reporting, customer service quality assurance, health & safety, regulatory compliance, human resources, and talent management, brand marketing, financial management and general operations management skills are vital to great customer experience, revenue maximization, business life cycle profitability, competitiveness and increased shareholder value.

Let the knowledge and culture of operational excellence drive your day-to-day restaurant operations with scalable professional competencies and continuous improvements for optimum resource utilization. Promote total customer satisfaction while performance targets are met.

Building professional capability for planning, organizing, controlling,

co-ordinating and directing quick service restaurants (Q&R) for top and bottomline results is key to performance.

Ensure high level of productivity, customer service reliability, efficiency, food quality and Safety standards.

Nigerian Institute of Production Management (NIPM) is the regulatory professional body of production and operations management with focus on education and training for improved professional and ethical standards.

Manage your people, processes, technology, products/services and facilities across shifts and branches with professional integrity. Maximize customer satisfaction while lowering your operational costs and increasing staff productivity.

Getting your customers served top quality food in a safe, secured, sanitary and hygienic ambience for excellent customer experience require the right operational people leadership and motivation, strategic and tactical operations planning, scheduling, cost-effective procurement and inventory control, optimum level of facility performance, utility maintainability, regulatory compliance on food safety and current Good Manufacturing Practice (cGMP), sanitation and Good Housekeeping (GHK). Effective relationship management policy and procedures concerning the staff, suppliers and customers require professionalism.

NIPM Restaurant Operations Management training will help you to develop professional knowledge, skills and behaviours for effective management of restaurant operations. Lead your teams for results and control your operations to provide excellent customer service while maintaining high quality standards, in a world class facility and increasing sales revenue and business life cycle profitability!