PRODUCTION AND OPERATIONS MANAGEMENT BODY OF KNOWLEDGE (POMBOK)

The Production and Operations Management Body of Knowledge (POMBOK) is a comprehensive framework that outlines the knowledge, skills and competencies required for effective performance of Production, Manufacturing, Transportation, Procurement, Quality, Safety, Maintenance, Facility, Warehousing, Inventory, Distribution, Customer Service, Project and Operations Managers.

PRODUCTION AND OPERATIONS MANAGEMENT BODY OF KNOWLEDGE (POMBOK)

The Nigerian Institute of Production Management (NIPM)

 

By Dr Olaniyi OPANUGA, FNIPM

 

INTRODUCTION

The Production and Operations Management Body of Knowledge (POMBOK) is a comprehensive framework that outlines the knowledge, skills and competencies required for effective performance of Production, Manufacturing, Transportation, Procurement, Quality, Safety, Maintenance, Facility, Warehousing, Inventory, Distribution, Customer Service, Project and Operations Managers.

 

POMBOK is guided by my teaching, research, publications, presentations and a broad range of experience in the public and private sectors in the last 40 years. POMBOK is designed to provide a standardized framework for professional operations management education, training, certification and practice.

 

The importance of POMBOK lies in its ability to provide a structured approach to operations management, enabling professionals to make informed decisions, improve efficiency, and drive business success.

 

BENEFITS OF POMBOK

The benefits of POMBOK to organizations and individuals in practice include:

√Improved efficiency and productivity

√Enhanced decision-making and problem-solving skills.

√Increased customer satisfaction and loyalty.

√Better management of resources and assets.

√Improved communication and collaboration among teams.

√Enhanced career prospects. 

√Professional development for operations management professionals

 

ROLE OF NIGERIAN INSTITUTE OF PRODUCTION MANAGEMENT- NIPM Nigeria

Nigerian Institute of Production Management (NIPM Nigeria) is a professional body dedicated to promoting excellence in production and operations management in Nigeria. NIPM Nigeria plays a crucial role in:

✓ Adopting and promoting POMBOK as a standardized framework for operations management

✓Providing training and certification programs for operations management professionals using POMBOK as a template ✓Facilitating knowledge sharing and networking among professionals

✓Advocating for best practices in Operations Management.

 

Part 1: OVERVIEW OF OPERATIONS MANAGEMENT

– Chapter 1: Introduction to Operations Management

– 1.1 Definition and Scope of Operations Management

– 1.2 Importance of Operations Management

– 1.3 Role of Operations Manager

– Chapter 2: Operations Management Framework

– 2.1 Input-Transformation-Output (ITO) Model

– 2.2 Operations Management Process

 

PART 2: PRODUCTION SYSTEMS AND PROCESSES

– Chapter 3: Production Systems

– 3.1 Types of Production Systems (Job, Batch, Mass, Continuous)

– 3.2 Production System Design

– Chapter 4: Production Processes

– 4.1 Production Process Planning

– 4.2 Production Process Control

 

PART 3: OPERATIONS PLANNING AND CONTROL

– Chapter 5: Operations Planning

– 5.1 Strategic Planning for Operations

– 5.2 Tactical Planning for Operations

– Chapter 6: Operations Control

– 6.1 Operations Control Systems

– 6.2 Operations Control Techniques

 

PART 4: MANUFACTURING MANAGEMENT

– Chapter 7: Manufacturing Strategy

– 7.1 Manufacturing Mission and Objectives

– 7.2 Manufacturing Strategy Formulation

– Chapter 8: Manufacturing Planning and Control

– 8.1 Manufacturing Planning Process

– 8.2 Manufacturing Control Systems

 

PART 5: WAREHOUSING, INVENTORY CONTROL AND DISTRIBUTION MANAGEMENT 

– Chapter 9: Warehousing Management

– 9.1 Warehouse Design and Layout

– 9.2 Warehouse Operations Management

– Chapter 10: Inventory Control

– 10.1 Inventory Management Systems

– 10.2 Inventory Control Techniques

– Chapter 11: Distribution Management

– 11.1 Distribution Channels and Logistics

– 11.2 Distribution Management Systems

 

PART 6: INDUSTRIAL PROCESSING AND PACKAGING

– Chapter 12: Industrial Processing

– 12.1 Processing Technologies and Equipment

– 12.2 Process Control and Optimization

– Chapter 13: Packaging Management

– 13.1 Packaging Design and Development

– 13.2 Packaging Operations Management

 

PART 7: LOGISTICS AND TRANSPORT OPERATIONS MANAGEMENT

– Chapter 14: Logistics Management

– 14.1 Logistics Systems and Networks

– 14.2 Logistics Operations Management

– Chapter 15: Transport Operations Management

– 15.1 Transport Modes and Systems

– 15.2 Transport Operations Management

PART 8: FINANCIAL OPERATIONS MANAGEMENT

– Chapter 16: Financial Planning and Budgeting

– 16.1 Financial Planning Process

– 16.2 Budgeting and Budgetary Control

– Chapter 17: Financial Management for Operations

– 17.1 Financial Statement Analysis

– 17.2 Financial Decision-Making for Operations

 

PART 9: HUMAN RESOURCES OPERATIONS MANAGEMENT

– Chapter 18: Human Resources Management for Operations

– 18.1 Recruitment and Selection for Operations

– 18.2 Training and Development for Operations

– Chapter 19: Performance Management and Appraisal for Operations

– 19.1 Performance Management Systems

– 19.2 Performance Appraisal and Feedback

 

PART 10: MAINTENANCE AND RELIABILITY MANAGEMENT

– Chapter 20: Maintenance Management

– 20.1 Maintenance Strategy and Planning

– 20.2 Maintenance Scheduling and Control

– Chapter 21: Reliability Management

– 21.1 Reliability Engineering and Design

– 21.2 Reliability Testing and Analysis

 

PART 11: QUALITY MANAGEMENT

– Chapter 22: Quality Planning and Control

– 22.1 Quality Planning Process

– 22.2 Quality Control Techniques

– Chapter 23: Quality Assurance and Certification

– 23.1 Quality Assurance Systems

– 23.2 Quality Certification and Auditing

 

PART 12: SUPPLY CHAIN MANAGEMENT

– Chapter 24: Supply Chain Strategy and Design

– 24.1 Supply Chain Strategy Formulation

– 24.2 Supply Chain Design and Optimization

– Chapter 25: Supply Chain Operations Management

– 25.1 Supply Chain Planning and Execution

– 25.2 Supply Chain Risk Management

 

PART 13: PROJECT MANAGEMENT

– Chapter 26: Project Management Fundamentals

– 26.1 Project Management Concepts and Principles

– 26.2 Project Management Process Groups

– Chapter 27: Project Planning and Control

– 27.1 Project Planning Process

– 27.2 Project Control Systems

 

PART 14: OPERATIONS RESEARCH AND ANALYTICS

– Chapter 28: Operations Research Fundamentals

– 28.1 Operations Research Concepts and Principles

– 28.2 Operations Research Models and Techniques

– Chapter 29: Operations Analytics

– 29.1 Operations Analytics Concepts and Principles

– 29.2 Operations Analytics Tools and Techniques

 

PART 15: SUSTAINABILITY AND SOCIAL RESPONSIBILITY

– Chapter 30: Sustainability and Operations Management

– 30.1 Sustainability Concepts and Principles

– 30.2 Sustainability in Operations Management

– Chapter 31: Social Responsibility and Operations Management

– 31.1 Social Responsibility Concepts and Principles

– 31.2 Social Responsibility in Operations Management

 

PART 16: INTERNATIONAL OPERATIONS MANAGEMENT

– Chapter 32: Global Operations Management

– 32.1 Globalization and Operations Management

– 32.2 International Operations Strategy

– Chapter 33: Cross-Cultural Management

– 33.1 Cultural Awareness and Understanding

– 33.2 Cross-Cultural Communication and Collaboration

 

PART 17: TECHNOLOGY AND INNOVATION MANAGEMENT

– Chapter 34: Technology Management

– 34.1 Technology Strategy and Planning

– 34.2 Technology Acquisition and Implementation

– Chapter 35: Innovation Management

– 35.1 Innovation Strategy and Culture

– 35.2 Innovation Processes and Tools

 

PART 18: PROCUREMENT, CONTRACT ADMINISTRATION, AND MATERIALS MANAGEMENT

– Chapter 36: Procurement Management

– 36.1 Procurement Planning and Strategy

– 36.2 Procurement Processes and Procedures

– Chapter 37: Contract Administration

– 37.1 Contract Types and Negotiation

– 37.2 Contract Management and Administration

– Chapter 38: Materials Management

– 38.1 Materials Planning and Control

– 38.2 Inventory Management and Optimization

 

PART 19: ORGANISATIONAL DEVELOPMENT AND CHANGE MANAGEMENT

– Chapter 39: Organizational Development

– 39.1 Organizational Development Concepts and Principles

– 39.2 Organizational Development Strategies and Interventions

– Chapter 40: Change Management

– 40.1 Change Management Concepts and Principles

– 40.2 Change Management Process and Techniques

 

PART 20: INTERNATIONAL OPERATIONS MANAGEMENT

– Chapter 41: Global Operations Management

– 41.1 Globalization and Operations Management

– 41.2 International Operations Strategy

– Chapter 42: Cross-Cultural Management

– 42.1 Cultural Awareness and Understanding

– 42.2 Cross-Cultural Communication and Collaboration

 

PART 21: TECHNOLOGY AND INNOVATION MANAGEMENT

– Chapter 43: Technology Management

– 43.1 Technology Strategy and Planning

– 43.2 Technology Acquisition and Implementation

– Chapter 44: Innovation Management

– 44.1 Innovation Strategy and Culture

– 44.2 Innovation Processes and Tools.

 

PART 22: RISK MANAGEMENT

– Chapter 45: Introduction to Risk Management

– 45.1 Definition and Scope of Risk Management

– 45.2 Importance of Risk Management

– Chapter 46: Risk Identification and Assessment

– 46.1 Risk Identification Techniques

– 46.2 Risk Assessment and Prioritization

– Chapter 47: Risk Mitigation and Control

– 47.1 Risk Mitigation Strategies

– 47.2 Risk Control and Monitoring

 

PART 23: BUSINESS POLICY AND OPERATIONS STRATEGY

– Chapter 48: Business Policy and Operations Strategy

– 48.1 Business Policy Formulation

– 48.2 Operations Strategy Development

– Chapter 49: Operations Strategy Implementation

– 49.1 Operations Strategy Implementation Process

– 49.2 Operations Strategy Review and Evaluation

– Chapter 50: Decision Cases in Operations Management

– 50.1 Case Studies in Operations Management

– 50.2 Decision-Making in Operations Management

 

PART 24: CUSTOMER SERVICE OPERATIONS AND RELATIONSHIP MANAGEMENT

– Chapter 51: Customer Service Operations

– 51.1 Customer Service Strategy and Planning

– 51.2 Customer Service Metrics and Performance Management

– Chapter 52: Customer Relationship Management (CRM)

– 52.1 CRM Concepts and Principles

– 52.2 CRM Systems and Technologies

– Chapter 53: Customer Loyalty and Retention

– 53.1 Customer Loyalty Concepts and Principles

– 53.2 Customer Retention Strategies

 

PART 25: MANUFACTURING AND OPERATIONS MANAGEMENT METRICS AND KPIs

– Chapter 54: Introduction to Manufacturing and Operations Management Metrics

– 54.1 Importance of Metrics in Operations Management

– 54.2 Types of Metrics in Operations Management

– Chapter 55: Operations Management KPIs

– 55.1 Production and Quality KPIs

– 55.2 Inventory and Supply Chain KPIs

 

PART 26: EMERGING TRENDS AND TECHNOLOGIES IN OPERATIONS MANAGEMENT

– Chapter 56: Artificial Intelligence (AI) and Machine Learning (ML) in Operations Management

– 56.1 Applications of AI and ML in Operations Management

– 56.2 Benefits and Challenges of AI and ML in Operations Management

– Chapter 57: Internet of Things (IoT) and Industry 4.0

– 57.1 Impact of IoT and Industry 4.0 on Operations Management

– 57.2 Smart Manufacturing and Predictive Maintenance

– Chapter 58: Blockchain and Supply Chain Management

– 58.1 Potential of Blockchain in Supply Chain Management

– 58.2 Enhancing Supply Chain Transparency and Security

 

PART 27: SUSTAINABILITY AND SOCIAL RESPONSIBILITY IN OPERATIONS MANAGEMENT

– Chapter 59: Sustainability and Operations Management

– 59.1 Sustainability Concepts and Principles

– 59.2 Sustainability in Operations Management

– Chapter 60: Social Responsibility and Operations Management

– 60.1 Social Responsibility Concepts and Principles

– 60.2 Social Responsibility in Operations Management

 

PART 28: GLOBALISATION AND CULTURAL AWARENESS IN OPERATIONS MANAGEMENT

– Chapter 61: Global Operations Management

– 61.1 Globalization and Operations Management

– 61.2 International Operations Strategy

– Chapter 62: Cross-Cultural Management

– 62.1 Cultural Awareness and Understanding

– 62.2 Cross-Cultural Communication and Collaboration

 

PART 29: DATA-DRIVEN DECISION- MAKING IN OPERATIONS MANAGEMENT

– Chapter 63: Data Analytics in Operations Management

– 63.1 Role of Data Analytics in Operations Management

– 63.2 Data Collection, Analysis, and Interpretation

– Chapter 64: Business Intelligence and Performance Management

– 64.1 Business Intelligence Tools and Techniques

– 64.2 Performance Management and Key Performance Indicators (KPIs)

 

PART 30: PROFESSIONAL PRACTICE

– Chapter 65: Professionalism in Operations Management

– 65.1 Code of Ethics for Operations Managers

– 65.2 Professional Development and Continuing Education

– Chapter 66: Ethics in Operations Management

– 66.1 Ethical Decision-Making in Operations Management

– 66.2 Social Responsibility and Sustainability in Operations Management

 

CONCLUSION

In conclusion, the Body of Knowledge of Production and Operations Management (POMBOK) is a comprehensive framework that provides operations management professionals with the knowledge, skills, and best practices required to succeed in an increasingly complex and dynamic environment.

RECOMMENDATIONS

To ensure the effective implementation of POMBOK, NIPM recommends the following:

  1. Encourage organizations to adopt POMBOK as a standardized framework for Operations Management.
  2. Provide training and certification programs for operations management professionals.
  3. Facilitate knowledge sharing and networking among professionals through NIPM Membership.
  4. Advocate for best practices in Operations Management.

 

FUTURE DIRECTIONS IN OPERATIONS MANAGEMENT.

As the field of Operations Management continues to evolve, NIPM will regularly review and update POMBOK to reflect the latest trends, technologies, and best practices.

 

NIGERIAN INSTITUTE OF PRODUCTION MANAGEMENT – NIPM NIGERIA 

(The Institution for Manufacturing, Logistics, Supply Chain And Operations Management in Nigeria)

 

PRODUCTION AND OPERATIONS MANAGEMENT BODY OF KNOWLEDGE (POMBOK)

 

By Dr Olaniyi OPANUGA, FNIPM

 

Prescribed for Professional Certification Examinations – CPMP, CPM, CMPMP, CMM, COMP, COM and Professional Diploma, Advanced Diploma, Postgraduate diploma-PGD and Mini – MBA programs.

 

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