Operations management is the planning, organizing, controlling, co-ordinating and directing of an organization’s systems, processes and people to achieving maximum efficiency, and effectiveness in day-to-day operations at strategic, tactical and operational level.

A chief operations officer (COO) or an operations director s concerned with translating corporate vision and mission into operations policy and strategy.

A director or head of operations provide leadership in the execution of operational plan through the operations team comprising heads of departments such as supply chain, production, quality, safety, health and environment, maintenance, finance, marketing sales and customer service human resources and technical services/research and development.

Specific roles, functions and responsibilities of an operations manager vary depending on the industry and organizational peculiarity but such usually involves overseeing operational activities of an organization aimed at achieving efficiency and effectiveness in the utilization of resources to provide quantity products and/or services to customers while maximizing stakeholder value.

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