Nigerian Institute of Production Management (NIPM) Centre for Oil and Gas Operations Management Studies (COGOMS) provides world – class training for clients and professionals across the entire petroleum value chain.

Course Overview:

Nigerian Institute of Production Management (NIPM) Centre for Oil and Gas Operations Management Studies (COGOMS), a leading provider of world-class energy management education, training, and certification, diploma, membership programs and consultancy services across upstream, midstream, and downstream sectors presents a comprehensive training course for petrol station managers, supervisors, and team leaders to drive high performance, employee commitment, efficiency, and motivation, organizational effectiveness, profitable sales and operational excellence.

 

In today’s dynamic downstream landscape, oil and gas companies must prioritize staff training and development to drive higher performance, boost sales and profitability, and enhance shareholder value for sustainable growth. NIPM COGOMS partners with reputable petroleum companies for greater value creation leading to higher shareholder value.

 

Effective management of retail outlets (petrol/filling stations) is crucial to achieving these goals, requiring skilled professionals who can navigate the complexities of marketing, distribution, and customer service excellence.

Key Learning Outcomes:

– Demonstration of increased knowledge and new skills for performance improvement

– Improved productivity and efficiency

– Increased professionalism and ethical conduct

– Enhanced regulatory compliance

– Greater commitment, positive work attitude, working smarter

– Driving Innovation and New Workplace Culture

– Business Orientation and Intrapreneurship

Course Objectives:

– Understand the principles of petrol station management

– Develop leadership and supervisory skills

– Learn effective customer service and sales techniques

– Understand health, safety, and environmental regulations

– Develop problem-solving and decision-making skills

Course Outline:

Module 1: Introduction to Petrol Station Management

– Overview of the petrol station industry

– Roles and responsibilities of petrol station managers, supervisors, and team leaders

– Petrol Stations as Profit Centres

– Importance of KPIs and Metrics

– Review of the Competitive nature of petroleum retail sales

 

Module 2: Leadership and Supervision

– Leadership concept, styles and principles

– Effective communication and teamwork

– Supervisory skills and techniques

 

Module 3: Principles of Effective Gas Station Operations Management

– Petrol station operations and procedures

– Inventory management and control

– Cash handling and security

 

Module 4: Health, Safety, and Environmental Regulations

– Overview of health, safety, and environmental regulations

– Risk assessment and management

– Emergency response procedures

 

Module 5: Customer Service and Retail Sales Operations

– Customer service: Principles and Techniques

– Sales strategies and techniques

– Handling customer complaints and feedback

 

Module 6: Problem-Solving and Decision-Making

– Problem-solving techniques and principles

– Decision-making processes and techniques

– Case studies and group discussions

 

Module 7: NIPM COGOMS Action Learning Toolkits for Higher Performance

– Applying learned skills and knowledge to real-world challenges

– Action planning for performance improvement

– Leveraging NIPM COGOMS resources for ongoing development

Course Duration:

2 Days Intensive Training

2 Weeks Online

 

Who Should Attend:

– Petrol station managers and supervisors

– Team leaders and sales staff

– Anyone interested in petrol station management for effectiveness and sustainable profitability.

 

Training Format:

– Intensive physical classes

– Online Distance Learning (Non- Virtual)

– Case studies and group discussions

 

Registration:

Open and In – house options

 

Contact:

– Tel./WhatsApp: 08069006671, 08023140750

– E-mail: info@nipmnigeria.com.ng