Get CSOMP Certification awarded by Nigerian Institute of Production Management-NIPM School of Operations Management to drive your career forward in Customer Service Operations and Customer Relationship Management.

CUSTOMER/CLIENT RELATIONS AND EXCELLENT SERVICE SKILLS.

Certification in Customer Service Operations Management gets you armed with the knowledge and skills you need to:

✓ Attract and retain satisfied and happy customers.

✓ Deliver high quality, reliable and cost-effective customer service.

✓ Provide customer support

✓ Boost Corporate Image and Sustain Reputation and Integrity.

✓Be able to create and deliver superior customer value.

✓ Ensure brand loyalty.

✓ Provide customer solutions

✓ Win and retain profitable accounts.

✓Innovate for excellent customer experience.

✓ Apply Professional Selling Techniques.

✓Interface with the customers exceptionally and satisfactorily.

✓Increase customer loyalty and repeat business/purchases.

✓ Deploy emotional intelligence and effective communication

✓Build sustainable relationships.

✓ Achieve retention and repeat business

✓ Ensure effective customer life cycle management………and more!

GAIN MULTISKILLS.

Combine professional selling, product/ service marketing, brand management, logistics and supply chain management competencies.

MANAGE PEOPLE, PROJECTS AND PROCESSES.

Be able to manage projects and customer service processes for excellent business performance.

LEAD YOUR TEAM.

Lead and manage customer service team effectively and efficiently.

DRIVE RESULTS.

Understand the metric KPIs that drive customer service operations and the strategy and business decisions required for competitive advantage.

 

REGISTER.

Register now for your CSOMP CERTIFICATION if you’re interested in advancing your career in Customer Service Operations and Relationship Management.

 

DURATION:

2 – 5 days Training with Exam.

Online/Self Study/Project Options.

 

FEE:

75k per day for 2 – 3 days; 65k for 4- 5 days.

 

Curriculum- based Guided Self- Study and Online Exam – 4 weeks ₦195k.

 

Book your CSOMP Certification Course!

 

The Registrar,

Nigerian Institute of Production Management,

Plot 23, Acme Road, Ogba Industrial Estate, Ikeja, Lagos.

Tel./WhatsApp Message: 08023140750, 0806900667, 08066411565, 09023194157.

 

E-mail: info@nipmnigeria.com.ng